Terms and Conditions

Welcome to Horseshoe Casino’s service terms. These conditions govern access to and use of the Horseshoe Casino website, your player account, games, promotions, and related services. By registering, logging in, depositing, or otherwise using the platform, you accept these site terms and agree to follow the rules that shape how the service works.

This page outlines the main rights, responsibilities, and restrictions for using Horseshoe Casino. It is meant to be clear and practical, not a substitute for any full legal agreement. If you have questions, contact support using the published channels below.

Who may use Horseshoe Casino

Horseshoe Casino is available only to adults who meet legal gambling age requirements where they are located. You must be of the minimum age to gamble under the laws that apply to you, and you are responsible for making sure online gambling is lawful in your place of residence.

The operator may restrict access by location. Certain games, offers, or services may not be available in every state or at all times. If you are physically located in a jurisdiction where access is restricted, you must not register or play.

Account registration and basic expectations

To open an account you must register with accurate, current information and create a secure login. Accounts must be in your own name and may be used only as permitted by the operator. Creating multiple accounts, registering on behalf of someone else, or providing false information may result in account suspension or closure.

We may limit the number of accounts per person. Where required, you may be asked to verify your details before you can deposit, play, or withdraw.

Identity checks and verification

Horseshoe Casino may request documents or information to verify your identity, age, address, or payment method ownership. Typical checks include government-issued ID, proof of address, and copies of payment method statements. Verification helps protect your account, meet regulatory duties, and reduce fraud.

You must respond promptly to verification requests. Failure to complete verification may lead to temporary holds on deposits or withdrawals, restricted play, or account closure.

Use of your player account

You are responsible for safeguarding your login details and any activity that occurs through your account. Keep passwords secure and do not share account access with others. Accounts are personal and cannot be sold, transferred, or used for someone else’s benefit.

If you suspect unauthorized access, notify support immediately. The operator may suspend an account if it reasonably believes the account has been compromised.

Deposits, withdrawals, and account balances

Horseshoe Casino accepts a range of payment methods, including American Express, Apple Pay, Bank Transfer, Cash at Cage, Discover, echeck, MasterCard, PayNearMe, PayPal, Visa, and Wire Transfer. All transactions take place in United States dollars.

Processing times, minimums, maximums, and verification requirements vary by method. Withdrawal requests may be reviewed for security and compliance before approval. Some payment methods may allow withdrawals in under 24 hours, while bank or wire transfers can take several business days. The operator may apply reasonable checks to confirm ownership of payment methods and to comply with anti-money-laundering rules.

Bonus terms and promotional offers

Bonuses, free spins, and other promotional offers are subject to separate bonus terms in addition to these site rules. Typical conditions include eligibility limits, wagering requirements, game restrictions, time limits, and maximum conversion rules. Examples of current offers include:

• New Player Welcome Offer — Deposit Match and Bonus Spins (Code: SBRWW): Up to $1,000 deposit match plus 20 bonus spins. Minimum deposit $10, wagering requirement 1 times, valid for seven days from registration, slots only. Activation requires the listed code. Available in Michigan, New Jersey, Pennsylvania, and West Virginia.
• New Player Welcome Offer — Bonus Spins Bundle: 125 bonus spins on registration plus 125 additional spins after earning one tier credit. Active from April 1, 2026, available in Michigan, New Jersey, and West Virginia.
• Daily Double Claim — Deposit Bonus: $5 with a minimum deposit of $50, wagering requirement 1 times, slots only, daily opt-in. Available in Michigan, New Jersey, Pennsylvania, and West Virginia.
• Daily Deposit Bonus — Slot-Specific: $15 for certain slots with a $40 minimum deposit, 1 times wagering, opt-in daily. Available in Michigan, New Jersey, Pennsylvania, and West Virginia.
• Weekly Reload Bonus: 10 percent up to $15 with a $10 minimum deposit. Wagering contribution rates: 2 times effective on slots, 4 times effective on video poker, and 10 times effective on table games. Activation is manual, valid weekly in the stated states.

General bonus principles you should know:

• Most bonuses are non-sticky and are kept separate from cash until wagering conditions are met.
• Winnings from bonuses are withdrawable only after meeting wagering requirements and any verification checks.
• Contribution rates vary by game type: slots typically contribute fully, video poker and some other games contribute at lower rates, and table games often have low contribution.
• Bonus spins often carry short validity windows; for example, spin offers may need to be used within five days.
• Abuse of promotions, such as minimal risk wagering, multiple accounts, or sharing offers, may result in bonus cancellation, forfeiture of winnings, and account closure.

Always review the specific promotion terms on the promotions page before claiming any offer. Bonus eligibility may be limited to players in specific United States states, and offers can change or be withdrawn at any time.

Game availability and access to services

Horseshoe Casino aims to provide a broad selection of slots, table games, video poker, and live dealer titles from providers such as Evolution Gaming, High 5 Games, and Spinomenal. Availability may vary by location, device, or software version.

Games, features, and promotions may be added, removed, suspended, or limited without notice for maintenance, regulatory reasons, or software updates. The operator does not guarantee continuous, uninterrupted access, and occasional outages or scheduled maintenance may affect availability.

Fair play and prohibited behavior

All players must use the platform responsibly and follow fair-play expectations. Prohibited conduct includes, but is not limited to:

• Using the site for unlawful purposes
• Fraud, collusion, chargeback abuse, or sharing accounts
• Providing false information or impersonating others
• Attempting to manipulate games, systems, or promotions
• Using unauthorized software, bots, or automated methods
• Exploiting technical errors or design flaws

If the operator reasonably suspects prohibited behavior, it may suspend play, limit bonuses, and review account activity.

Operator rights and restricted conduct

Horseshoe Casino reserves the right to take action when rules are broken, verification is incomplete, or misuse is detected. Actions may include suspending accounts, withholding or reversing bonuses, freezing funds for review, limiting access to features, or closing accounts. Such actions aim to protect players, the integrity of the platform, and regulatory compliance.

Decisions are made reasonably and with the goal of resolving issues fairly. Where appropriate, players will be informed of the steps being taken and the reasons for those steps.

Errors, mistakes, and technical problems

Occasional errors may occur, such as display mistakes, incorrect balances, pricing errors, or game malfunctions. When obvious errors are identified, Horseshoe Casino reserves the right to correct them and take reasonable steps to address the consequences. That may include voiding improperly credited bonuses, reversing incorrect credits, or canceling affected wagers.

If you notice a technical problem affecting your play, report it to support so the matter can be investigated.

Responsible gaming and player protection

Gambling should be treated as entertainment, not as a way to make money. Horseshoe Casino provides tools and options to help you play responsibly, such as deposit limits, session reminders, and self-exclusion. Use these features if you need to control your activity, and seek support if gambling causes harm.

If you need help, contact support or consult the Responsible Gaming resources linked on the site.

Intellectual property and permitted use

The Horseshoe Casino website design, branding, text, software, and other original content are the property of the operator or its licensors. You may use site content for personal, noncommercial purposes only. Copying, republishing, distributing, or commercially exploiting content without permission is prohibited.

Third-party services and linked content

Some games, payment tools, and technical services are provided by third parties. These providers operate under their own terms and availability. Horseshoe Casino is not responsible for third-party interruptions or failures, though the operator will work to resolve problems where possible.

External links on the site may lead to content outside Horseshoe Casino’s control. Linking does not imply endorsement.

Limitation of liability

To the fullest extent permitted by law, Horseshoe Casino is not liable for losses or damages arising from:

• Technical interruptions, software errors, or third-party failures
• User errors, unsupported devices, or network issues
• Force majeure events beyond the operator’s control
• Unauthorized use of accounts where reasonable steps were taken to secure access

This limitation does not affect consumer rights that cannot be excluded by law.

Service provided "as is" — no guarantees

The site, games, and services are provided on an “as is” and “as available” basis. While the operator aims for a reliable experience, uninterrupted access, continuous availability, and error-free operation cannot be guaranteed.

Changes to these conditions

Horseshoe Casino may update these site terms from time to time. The version published on the website will apply from the date it is posted, unless a different effective date is stated. You are encouraged to review the terms periodically; continued use of the platform after changes means you accept the amended conditions.

Related policies you should read

These conditions work alongside other important policies, including the Privacy Policy, Responsible Gaming page, Bonus Terms, AML/KYC policy, and Cookie Policy. Reviewing those pages will give you a fuller picture of how your account and data are handled.

Contacting support

If you have questions about these rules or need help, contact Horseshoe Casino support:

• Live chat: available via the site
• Email: service@horseshoeonlinecasino.com
• Phone: General Support: 1-888-263-0000, Casino: 1-866-234-1324

Support can help with account issues, verification, payments, responsible gaming tools, and clarifications about promotions.

A clear expectation for using our service

These terms are intended to set fair, transparent expectations for using Horseshoe Casino’s website and services. They are written to protect players, preserve fair play, and ensure regulatory compliance. Continued use of the platform signifies your agreement to these conditions and to any specific promotion terms you choose to accept. If anything here is unclear, please contact support before you play.