Support

At Horseshoe Casino, we make it easy for you to get the help you need. Our support team is ready to assist you through multiple channels. You can reach us via live chat, email, or phone. For email inquiries, write to us at service@casinobaltimore.com. If you prefer speaking directly, call us at 1-888-263-1000 for general support or 1-866-234-0324 for casino-specific inquiries.

Availability

We understand that gaming can happen at any time, so our support services are available 24/7. Whether you're an early bird or a night owl, we're here to ensure your questions are answered promptly. Our typical response times are swift, with live chat offering immediate assistance, emails replied to within a few hours, and phone support available around the clock.

Common Issues Resolved

Our knowledgeable support team is committed to resolving issues swiftly. Whether you have questions about your account, transactions, or specific gameplay concerns, we're here to help. We also offer a comprehensive FAQ section where you can find answers to common questions. This section is designed to provide quick solutions without needing to wait for assistance.

FAQs and Help Centers

Explore our extensive Help Center to find quick answers to common queries. We cover topics like:

Account management
Deposit and withdrawal processes
Game rules and features
Bonus and promotion inquiries

Our FAQs are updated regularly to ensure you have access to the most current information.

Personalized Support

At Horseshoe Casino, we believe in providing personalized support. Our team is not only knowledgeable but also friendly and approachable. Feel free to reach out with any concern, big or small. We're dedicated to making your gaming experience seamless and enjoyable.

Remember, whether you're spinning the reels on exciting slots like Scattered To Hell or exploring the mystic rivers in Trout's Treasure, our support is always a click or call away. Enjoy your time at Horseshoe Casino, and know that we're here whenever you need us.